Faida Driver · Account rights
Request account deletion
You can request deletion of your Faida Driver account and associated personal data without signing in or reinstalling the app.
- Email hello@azuriyatech.com with the subject Faida Driver - account deletion request.
- Include the mobile number or receipt email associated with your account and a safe way to contact you. If you no longer have access to them, explain this so we can arrange an ownership check.
- Tell us whether you want your account and associated data deleted, or only specific information corrected or removed.
Opening this email link does not submit a request until you send the message. You can also email the address directly. Do not send your password, UPI PIN, card number or bank OTP.
What happens next
If you cannot access the original mobile number or email, explain that in your message so we can arrange an appropriate ownership check. You can also submit Request account deletion from the in-app Privacy & account rights page when signed in.
We will review the request, verify ownership where needed, and communicate the result or any outstanding steps. Removing eligible account data, settling a refundable deposit and retaining records required for legal or dispute purposes are handled separately. We will tell you if a record must be retained and why. An ordinary voluntary membership-closure waiting period is not a requirement to submit a statutory privacy request. Deleting the app alone does not submit a deletion request.
Data deletion and retained records
We review account/profile data, support information, optional contacts, device notification records and verification evidence for deletion or de-identification. Financial and other records with a legitimate retention requirement are handled separately, rather than promising immediate erasure of every record.
We retain account and registration information while needed to provide the account, administer the deposit or requested service, resolve requests and maintain necessary records. We review deletion requests and remove or de-identify information that is no longer needed, subject to legitimate retention requirements.
Some payment, refund, tax/accounting, fraud, security, consent, dispute, safety or verification-review records may need to be kept for applicable legal obligations, outstanding claims or a documented legal hold. Support messages and offline intake records also require review before erasure where they relate to an unresolved request or required record. We do not promise that closing a screen, uninstalling the app or submitting a request immediately erases every historical record.
When responding to a deletion request, we will explain any information retained, its purpose or legal basis, and the relevant duration or criterion. A refundable-deposit membership period does not override statutory privacy rights. The deposit-refund process and account/data deletion are related but separate requests.
Another way to request deletion
In the app, open Driver settings → Privacy & account rights → Request account deletion. The same privacy-rights option is available under My information.